Shipping Policy

ClawYo Shipping Policy

At ClawYo, we aim to make your shopping experience as smooth as possible. Below are the details of our shipping policy, specifically tailored to ensure you receive your pet supplies efficiently and securely.

 

Processing Time

• Orders are processed within 1-2 business days after they are placed.

• Orders placed on weekends or holidays will be processed on the next business day.

 

Shipping Method & Delivery Time

Shipping time: The total delivery time (for US customers) is currently 7-14 business days. This also depends on your location and local post office. If you have not received your order within this time period, please contact us and include your order number. Our amazing 24/7 customer support will be happy to help!

Order Tracking

• Once your order is shipped, you will receive a confirmation email with a tracking number.

• You can use this tracking number to monitor your order’s progress and estimated delivery date.

Shipping Delays

• Please note that while we aim for timely delivery, factors such as customs processing, carrier delays, and other unforeseen events can affect shipping times.

• If your order experiences any delays, feel free to contact our customer service team at [insert contact email] for assistance.

 

Damaged or Lost Packages

• If your package arrives damaged or is lost during transit, please contact us within 7 days of the estimated delivery date.

• We will work with you to resolve the issue, which may include a replacement or a refund, depending on the situation.

 

Contact Us

For any questions or concerns about our shipping policy, don’t hesitate to reach out to our customer service team at support@clawyo.com. We’re here to assist you every step of the way!